FAQ

1. What is unique about INNA?

INNA is a celebration of individuality, femininity, and confidence. As the designer behind INNA, I believe fashion is more than just a look; it’s a way to celebrate life and reconnect with the essence of who you are. I carefully select premium fabrics from Italy and France, blending them with timeless craftsmanship to create pieces that do more than just dress you — they bring you back to yourself.

Every INNA piece is designed to make you feel alive, empowered, and fully present. It’s about embracing the joy, lightness, and beauty of life. With every garment, you’re not just wearing clothing — you’re wearing an experience that reconnects you with your true self, with every detail made to embellish your unique journey.

2. What makes your dirndls different from others?

At INNA, we believe every woman is unique, and so is every dress. Our dirndls are handcrafted in Poland using the finest premium natural fabrics, chosen for their beauty, comfort, and long-lasting quality. Each piece is carefully designed to celebrate femininity and confidence, offering a fit that’s both flattering and comfortable. Our adjustable sizing lets you customize your dirndl for the perfect fit, and the new collection includes thoughtful details like zippered pockets for practicality.

What truly sets us apart is the story behind each dress — every piece has its own character, just like the women who wear them. We take pride in offering exclusive, one-of-a-kind designs that can’t be replicated. Plus, with every dress, you’ll receive special gifts to help keep it in perfect condition, because we want your dirndl to last as beautifully as you do. When you order from us, you’re not just getting a dress; you’re getting a personal experience, with direct contact from our atelier team, who crafts each piece with love and care.

3. Where are your dirndls made?

Each of our dirndls is handcrafted in a small atelier in Poland by artisans who have been perfecting their craft for over 30 years. We chose Poland because keeping our production in the EU gives us a closer connection to the process, ensuring each piece meets our high standards while supporting European craftsmanship. It’s quality you can see, with every stitch and detail crafted with care.

4. Where do you source your fabrics?

Imna personally selects each fabric from trusted suppliers in Italy and France because she is passionate about working with the finest materials. For her, bringing you the best means choosing fabrics that are luxurious, beautiful, and made to last. It’s about finding textures and colors that truly elevate each piece, so you feel that special quality every time you wear it.

5. What size should I order?

We have a detailed size chart to guide you, but if you’re unsure or want to discuss custom sizing, please contact us! We’re happy to help ensure the perfect fit.

6. Do you offer custom-made dirndls?

Yes, we offer a custom-made service! If you’re interested in a dirndl tailored specifically to your measurements, please contact us, and we’ll walk you through the process.

7. How long does it take to process my order?

Our most popular sizes are already tailored and ready to ship right away. For other sizes or custom-made pieces, processing usually takes between 3 days to a week, depending on our current workload. Don’t worry — we’ll always do our best to complete your order as quickly as possible, so you can enjoy your new dirndl as soon as we can.

8. How long does delivery take, and what does it cost?

Delivery to the USA and Canada usually takes about a week, while in Europe, it’s typically 2–5 days, depending on your location. The exact cost of delivery is calculated at checkout.

We don’t offer free delivery because we aim to keep our prices as fair as possible, allowing us to focus on bringing you the very best quality. For this reason, both deliveries and returns are covered by the customer.

9. Can I return or exchange my order?

We accept returns on standard-size dirndls, provided they’re in unworn condition and returned within 14 days. Unfortunately, custom-made pieces cannot be returned, as they’re tailored specifically for you. 

10. Are your products environmentally friendly?

Yes, sustainability is at the core of what we do. We source premium fabrics from designer stock and trusted suppliers, ensuring high quality while reducing waste. Our dresses are partially made to order, which means we only create what’s needed, embracing slow fashion principles. We sell our pieces until they’re sold out, never discarding unsold items. With our atelier in Poland, we streamline the production process, minimizing our environmental footprint. By focusing on quality over quantity and reducing waste, we create lasting, beautiful pieces that are kind to both you and the planet